Manager – SAP PLM DevOps

Bengaluru, INDIA
Posted 6 months ago

Role SummaryThe R&D PLM platform allows efficiently tracking, controlling and managing all information related to complete Global Unilever product portfolio over the entire lifecycle. It has several key functionalities like Specifications, Recipes, Bill of Materials, Labels, Interfaces etc. The PLM implementation is a part of the SAP business suite. The Digital R&D team, Processing team and Supply Chain teams form the main user base of the platform.DevOps Manager is responsible for designing, delivering and supporting enhancements and innovations onto the platform. She/he is accountable for managing operations in terms of resolving critical problem tickets and defect fixes to ensure seamless experience to the platform users. DevOps Manager is also responsible to engage closely with the business counterparts for user pulse check, in order to identify gaps in expectations and provide systemic solutions from the platform to bridge them.Key Responsibilities

  • Delivering value to business- Change requests and innovations
  • Ensure normal and seamless service operation
  • Stakeholder management- R&D and platform
  • Cross-functional and cross-team alignment
  • Build talent and team
  • Vendor Management
  • Budget Management

Delivering value to business

  • Consistently delivering business value through Change requests, while adhering to release cycles and platform processes
  • Planning and managing end to end delivery of Change requests while aligning with key stakeholders and other inter and intra platform teams
  • Ensuring healthy innovation funnel- Ideate, design and deliver innovations
  • Working on Proof of Concepts for innovations and once successful pitch those ideas to relevant stakeholders to get essential buy-ins
  • Brainstorm with functional and technical teams for optimal solution design

Seamless Service Operation

  • Consistently providing L3 support to users via tickets and delivering fixes in the existing design and functionalities
  • Working with Application Maintenance team as per agreed WoW for overall KPIs, ticket reduction, analysis, fixes and resolutions while maintaining SLA/KPI bounds
  • Working closely with Regression Testing for scripts coverage and on-time defect closures
  • Aligning with Release Management team and ensuring process alignment for all deliveries
  • Supporting Landscape Team during platform upgrades or changes and agreement for any infrastructure requirement

Stakeholder Management

  • Working closely with Business SMEs to build user friendly solutions and drive adoption
  • Engaging with platform managers and seeking timely support
  • Serving as the interface between platform and Digital R&D for deliveries

Cross-functional and cross-teams alignment

  • Aligning with other functional teams within PLM for support, impact analysis and risk mitigation as and when required
  • Seeking support from Data team for clean-up activities, user data concerns and Integration team for requirements of new APIs etc.
  • Working with other UniOps platforms/teams as and when required

Talent and Team

  • Driving and motivating the team to provide quality deliverables
  • Upskilling and cross training the team to build the right skillset
  • Ensure adequate knowledge sharing and skillset retention
  • Coaching and mentoring team members for their professional development

Vendor Management

  • Working in a multi-vendor setup and ensuring no friction between resources
  • Identifying requirement of resources, reaching out to different vendors for suitable profiles, selecting the right candidate after resume filtering and interview process
  • Planning and arranging onboarding and off-boarding of resources
  • Approving Monthly timesheets and invoices

Budget Management

  • Forecasting and planning for yearly team budget
  • Tracking actuals against forecast
  • Ensuring required talent availability in the team and aligning deliveries in accordance to it

Key Requirements

  • Strong interpersonal skills and ability to lead a multi-vendor team while ensuring timely and quality deliverables
  • Business awareness, understanding the broader context in which IT delivery has an impact on overall business performance
  • Understanding of SAP modules and their cloud services
  • Awareness of platform setup in Unilever and different teams that constitute it
  • Good understanding of current and emerging technologies, and their potential business impact
  • Project Planning and Management capability with a sharp eye for risks and pre-emptive measures
  • Experience working in a global IT organization with multi-sourced and offshore environment
  • Strong decision-making skills, making decisions with limited information, taking calculated risks
  • Ability to articulate solution ideas with absolute clarity and influence stakeholders
    • Excellent presentation and communication skills
    • Awareness of internal Unilever processes

At HUL, we believe that every individual irrespective of their race, colour, religion, gender, sexual orientation, gender identity or expression, age, nationality, caste, disability or marital status can bring their purpose to life. So apply to us, to unleash your curiosity, challenge ideas and disrupt processes; use your energy to make the world a better place. As you work to make a real impact on the business and the world, we’ll work to help you become a better you!

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Job Features

Job CategorySAP PLM

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